First time using my service agreement. From scheduling to inspection, I was met with nice folks doing a professional job. Brandon was our technician. He arrived early, explained everything fully, made the necessary adjustments at no charge, and left without leaving a mess. Thanks Brandon and Woods Family HVAC. I’ll see you again in the spring.

Chris T.

I really appreciate the great service from Brandon. He is professional, informative and obviously cares about the customer. I trust the work he did and give him an A-plus rating. Woods has always been my go to service for my heating and air. Brandon is the best technician I have had do the service

Janet W.

I had my Trane A/C and Furnace serviced again today. Brandon came out and found no issues. He provided advice/guidance while performing the service. I cannot ask for more. He was super nice and professional as always. Well done.

Nathan M.

James did a wonderful repairing our heat pump and then later replacing a motor that went bad – He’s personable and if only other company’s repairmen were similarly polite and accommodating – TY very much James

Aleks K.

A huge thank you to Brad E. for providing top notch service along with professional advice on preventive maintenance throughout the year. Brad E. takes pride in his work and also arrived on time which means a lot to people with busy schedules. Thanks Brad

Derek G.

Many thanks to James Blankenship for providing excellent service on our Trane furnace at our home 4 days before Christmas. He was very professional and courteous and we can’t thank him enough! Merry Christmas from the Padgett’s house!

Matt P.

Woods Family Heating and AC has taken care of my heating
and cooling needs the four years I have been in Roanoke.
Yesterday, which was probably their busiest day of the year
( temp dropped to 8 degrees ) we put in a call to them that
our furnace was not working. One of their technicians James
came out in early afternoon and repaired it. James was
professional and courteous. He explained what was wrong
what it would take to repair it and what the cost would be.
I wish all repair technicians would have his attributes.
Thanks, Woods Family H&AC

Bucky M.

Woods Family Heating and Air was exactly what I needed. Service technician James Blankenship came in and fixed a problem that started with another Heating and air company. James was very honest and clear about my problem. Gave me a fair price to fix the issue and fixed in less time that he had indicated it would be. I would recommend Woods Family Heating and AC to anyone needing Heat and AC service. I signed up for their service plan and look forward to a long time working relationship with this company. Before this I thought I had bought the wrong brand of equipment but found out today I just bought it from the wrong company.


Brandon was very responsible when we called in during the December 2019 snowstorm. He did not hesitate to drive in a foot of snow and treacherous roads to make a service call. He was prompt and knowledgeable and had our system up and running in no time. Will use this company again!

Shannon B.

Prompt, courteous and FAST service on 22 January – couldn’t be more pleased. I’m sorry I can’t remember the gentleman’s name, but he was on time, discovered the problem immediately (thermostat needed to be replaced), and took the time to show me a few things about my furnace. THANK YOU!

Ellen H.

Always feel better after Brandon has serviced the system. Very professional 👍

Linda W.

I have been very happy with the service Brad has provided us with all our heating and A/C needs over the years. He is very knowledgeable and provides excellent service. I always recommend Brad and Woods Heating and A/C to anyone how has an issue with their system or just needs advise.

Sharon F.

We have used them for years. Always prompt, friendly and helpful. James did our usual maintenance installed an air purifer today. He did a great job. We are very happy with the results.

Chris S.

Brad was an amazing technician!!! Great service, very knowledgeable and personable l. He did not once try and sell us on anything. First HVAC company and I will be recommending and requesting Woods AC and Brad for all my service needs/ check ups.

Shaun W.

Brandon Erke has maintained 3 systems in our home for several years. He is superb and a nice guy in addition to his service and technical skills. In addition over last 19 years Woods has replaced 3 older systems for us. Prices are competitive. I’m totally satisfied.

Daniel J.

My electric bill went out the roof. Brad came out to see why. I needed a new unit. The next day I received a call from the sales team. They were so nice and explained all of the options so I could make the right decision for me. The installer did a fantastic job and within hours, I had a new unit. I have a 10 year warranty on parts which is great. My electric bill is now back to where it should be. Thanks, Brad and Woods!!

Peggy F.

I have used Woods Heating & AC to take care of the yearly maintenance on my furnace and air conditioning units for years now. They always do an excellent job. James was courteous and professional. He worked quickly and explained everything that he had done.

Tami H.

Ok, so we’re preparing for an arctic blast and as luck would have it, my furnace decided to stop working today. I called Woods Heating and AC and within just a few hours, James arrived on the scene and had it working within 30 minutes. He was friendly and thorough and I appreciate his service. Grateful for heat tonight. I’ve used Woods through the years and I’m always satisfied.

Jennifer F.

James did an excellent job in advising what we needed done to correct our furnace issues and answered all our questions professionally and easy to understand. Would recommend Woods Family HVAC to everyone.

Aaron R.

I participate in their prepaid maintenance plan, which saves money. Brandon did a wonderful job on the last visit, giving me a heads up on issues that need to be addressed on the next visit, and making suggestions. Its great when people go above and beyond their job for their customers!


During a cold and rainy period our gas furnace went on the blink. We called Woods Heating and they were very cooperative in working with us and sent a technician out on the day we called. Mr. James Blankenship arrived at the time we were advised he would. He was very polite and professional. He quickly determined the problem with our furnace and then quickly made the repair. We were so impressed with Mr. Blankenship we signed up for regular service on our heat pump and furnace

Ronnie M.

My service technician James Blankenship did a great job in performing maintenance on my HVAC. He is always very friendly, courteous and professional in all that he does. I highly recommend the Woods Family for all your heating and air conditioning needs! They are the best!

Lorraine D.

James Blankenship performed the Spring maintenance check on my AC equipment. He is very professional and knowledgeable. Woods does reliable, dependable work. I recommend them and James.

Grace P.

James provided excellent service today! He performed the annual service on my two boilers, then diagnosed a problem with a zone valve I had called about. He returned a short time later with the necessary part and completed the repair in a timely manner. Same day service, I highly recommend!

Charles A.

I’ve been a customer for a number of years, and their service is always first rate. James Blankenship spent extra time today making sure that my older unit is clean, mold free, and ready for the coming year! Great service!

Lynne B.

Woods came out to service my heat pumps they installed 4 years ago. Prompt, called ahead and did a great job. James was my serviceman. He was very professional and polite. He kept me informed on each thing that he checked. Such a class act. Would definitely use them again for any heat pump issues or service. I am a very satisfied customer.

Kerri W.

As usual, Brandon provided superb service again this trip. He always explains everything he does during the routine maintenance visits, provides tips and offers suggestions for better system protection. For example, on his last visit he suggested a surge suppressor to protect the outside unit. There was no high pressure to sell, just a casual suggestion, which made perfect sense so I asked him to do it. He is a terrific representative of Woods Heating and AC and I’m really glad he’s our “go -to” guy for routine preventative maintenance.

J.C. Hassall