First time using my service agreement. From scheduling to inspection, I was met with nice folks doing a professional job. Brandon was our technician. He arrived early, explained everything fully, made the necessary adjustments at no charge, and left without leaving a mess. Thanks Brandon and Woods Family HVAC. I’ll see you again in the spring.
I really appreciate the great service from Brandon. He is professional, informative and obviously cares about the customer. I trust the work he did and give him an A-plus rating. Woods has always been my go to service for my heating and air. Brandon is the best technician I have had do the service
I had my Trane A/C and Furnace serviced again today. Brandon came out and found no issues. He provided advice/guidance while performing the service. I cannot ask for more. He was super nice and professional as always. Well done.
James did a wonderful repairing our heat pump and then later replacing a motor that went bad – He’s personable and if only other company’s repairmen were similarly polite and accommodating – TY very much James
A huge thank you to Brad E. for providing top notch service along with professional advice on preventive maintenance throughout the year. Brad E. takes pride in his work and also arrived on time which means a lot to people with busy schedules. Thanks Brad
Many thanks to James Blankenship for providing excellent service on our Trane furnace at our home 4 days before Christmas. He was very professional and courteous and we can’t thank him enough! Merry Christmas from the Padgett’s house!
Woods Family Heating and AC has taken care of my heating
and cooling needs the four years I have been in Roanoke.
Yesterday, which was probably their busiest day of the year
( temp dropped to 8 degrees ) we put in a call to them that
our furnace was not working. One of their technicians James
came out in early afternoon and repaired it. James was
professional and courteous. He explained what was wrong
what it would take to repair it and what the cost would be.
I wish all repair technicians would have his attributes.
Thanks, Woods Family H&AC
Woods Family Heating and Air was exactly what I needed. Service technician James Blankenship came in and fixed a problem that started with another Heating and air company. James was very honest and clear about my problem. Gave me a fair price to fix the issue and fixed in less time that he had indicated it would be. I would recommend Woods Family Heating and AC to anyone needing Heat and AC service. I signed up for their service plan and look forward to a long time working relationship with this company. Before this I thought I had bought the wrong brand of equipment but found out today I just bought it from the wrong company.
Brandon was very responsible when we called in during the December 2019 snowstorm. He did not hesitate to drive in a foot of snow and treacherous roads to make a service call. He was prompt and knowledgeable and had our system up and running in no time. Will use this company again!
Always feel better after Brandon has serviced the system. Very professional 👍
I have been very happy with the service Brad has provided us with all our heating and A/C needs over the years. He is very knowledgeable and provides excellent service. I always recommend Brad and Woods Heating and A/C to anyone how has an issue with their system or just needs advise.
We have used them for years. Always prompt, friendly and helpful. James did our usual maintenance installed an air purifer today. He did a great job. We are very happy with the results.
Brandon Erke has maintained 3 systems in our home for several years. He is superb and a nice guy in addition to his service and technical skills. In addition over last 19 years Woods has replaced 3 older systems for us. Prices are competitive. I’m totally satisfied.
My electric bill went out the roof. Brad came out to see why. I needed a new unit. The next day I received a call from the sales team. They were so nice and explained all of the options so I could make the right decision for me. The installer did a fantastic job and within hours, I had a new unit. I have a 10 year warranty on parts which is great. My electric bill is now back to where it should be. Thanks, Brad and Woods!!